Before dispatch
The order cannot be marked shipped without packing photographs or video tied to the shipping label.
Shipping is included on every order, and every parcel is insured for its full value in transit. Packaging is deliberately plain, with nothing on the outside naming the contents.
Address and signature controls
The intended high-value flow uses the verified billing address, blocks automatic rerouting, and records signature proof.
Every order ships with an adult signature required, and no order is released to an unattended address. A shipping address that does not match the address on the payment method is held for verification before dispatch, and we contact you rather than cancel.
Redirection requests made while a parcel is in transit are never approved automatically. They are held for manual review, and the safe outcome is usually to let the parcel return to us and ship again.
Tracking and delivery
Tracking is issued when the label is created and the final inspection record is available on your order at the same time. Dispatch is on business days, and a promised date accounts for production days, transit, and review time.
If a delivery attempt is missed, the carrier holds the parcel for collection with identification. Parcels are not left with neighbors and are not released without a signature.
Duties and customs
Prices exclude import duties and taxes unless checkout states otherwise for your destination. Where they are not prepaid, the carrier or a broker collects them on delivery, and they are set by your country rather than by us.
Every shipment is declared at its full value with the correct commodity description, including the origin of the laboratory-grown diamond. We do not under-declare a parcel or describe a sale as a gift. Refusing a parcel to avoid duties does not refund the duties already incurred.