What this notice covers
This notice covers the store, the design studio, accounts, and customer support. Cookies and similar storage are described separately on the cookie page.
Planned data categories
Account, order, communication, design-session, payment-reference, delivery, and support records are separated by purpose and access policy.
In practice that means your name and contact details, your billing and delivery addresses, what you ordered and its specification, the prompts and references in your design sessions, a payment reference rather than a card, delivery and signature evidence, and the messages you send us.
Why we use it
We use your data to perform the contract when you buy, to meet legal obligations such as tax and consumer-protection records, for the legitimate interest of running the business safely, and with your consent for optional analytics and marketing. You can withdraw consent at any time without affecting a purchase.
- Taking, making, documenting, and delivering an order.
- Design work, quoting, and the CAD approval record.
- Fraud prevention, payment verification, and high-value shipping controls.
- Warranty, returns, resizing, and support history.
- Accounting, tax, and other records we are required to keep.
- Optional analytics and marketing, only where you have consented.
Who we share it with
We share the minimum required with the processors who make an order possible: our payment provider, our hosting and database provider, the manufacturing partner who makes your piece, the grading laboratory, the insured carrier, and our email and support tools. Each acts on our instructions under a written agreement.
We do not sell personal information and we do not share it for cross-context behavioral advertising. We disclose data to authorities only where we are legally required to, and in a business transfer the same commitments would continue to apply.
How long we keep it
Order, invoice, and tax records are kept for the period required by applicable tax and accounting law. Because pieces carry a lifetime manufacturing warranty, the specification, approval, and inspection record for a piece is kept for as long as that warranty can be claimed.
Saved design sessions that did not lead to an order are removed after twelve months of inactivity, or sooner if you ask. Support conversations are kept while they remain useful for your history. Marketing consent records are kept until consent is withdrawn, and for a limited period afterwards as evidence that it was given. Records kept only for a legal obligation are deleted when that obligation ends.
Your choices
You can ask for a copy of your data, ask us to correct it, ask us to delete it, object to a particular use, withdraw consent, or ask us to move it elsewhere. Depending on where you live you may also have the right to opt out of sale or sharing, which we do not do in any case, and to appeal a decision.
Write to us through the contact page and we will verify the request against your account or order before we act on it. We do not charge for a request and we do not treat you differently for making one. Where we must keep a record for tax, warranty, or fraud reasons, we tell you what is retained and why.
Controls
No full payment-card data is stored. Private design and order assets use short-lived access URLs. Analytics events exclude direct personal information.
Data is encrypted in transit and at rest, access is limited to the staff who need it, and access to private order assets is logged. Where an incident affects your data, we notify affected customers and the relevant authorities within the timeframes the law requires.
Transfers and children
Making and delivering a piece can involve partners in other countries. Where data moves across borders we rely on an approved transfer mechanism and pass on only what the partner needs.
The store is not directed at children and we do not knowingly collect their data. If we learn that we have, we delete it.