Questions, answered
Specific answers about what is real, what is estimated, and where approval sits.
No. It is an AI concept image. The factory creates the authoritative CAD revision, and you approve that revision before production.
No. A visual mesh is not dimensional and is not a manufacturing file.
The complete phrase laboratory-grown diamond appears in the product title, specification, cart, order documents, and customer communications.
Both paths are supported. You can swap paths without losing compatible choices.
No. The studio shows a deterministic estimated range. A versioned quote supplies the binding price and expiry.
Only after your explicit request. Exploration and saved concepts do not commit you to production or a purchase.
No. The production transition is blocked unless an immutable approval exists for the exact factory CAD revision.
A stone receives a time-limited hold during checkout. The database prevents a second active hold on the same stone.
Prices exclude import duties and taxes unless checkout states otherwise for your destination. Where they are not prepaid, the carrier collects them on delivery.
Not at present. Setting a stone we did not supply carries inspection, liability, and insurance terms we have not yet published, so the path stays closed rather than handled case by case.
Two rounds are included with the design fee. Further rounds are quoted and agreed before work starts, and every revision is recorded so the count is never in dispute.
The planned flow includes quality control, certification, a final video, and packing proof tied to the label.
Mid-transit reroute requests are held for manual review and are never auto-approved.
No. A grading report records stone characteristics. An insurance appraisal addresses replacement value.
A review can receive verified-buyer status only after a delivered order. No rating schema is emitted without genuine reviews.
Guest checkout is supported. An account can be claimed after purchase through an email magic link.
A read-only link shows the concept and a single estimated range while hiding internal price inputs.
No. Card entry stays on a Stripe-hosted payment surface.
Yes. The request flow records your criteria so a designer can return with curated options and documentation.
That is normal. Saved exploration does not start paid design work or production.